Heavy Duty Trucking Supplements

Telematics 2013

The Fleet Business Authority

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Case Studies ➤➤➤ ➤ ProTransport-1 About: Founded in 2000 by former San Francisco Bay Area paramedics Elena Whorton and Mike Sechrist, ProTransport-1 is one of the largest privately owned ambulance companies in California and is one of the state's top emergency transport providers. The Fleet: ProTransport-1 operates a feet of more than 120 vehicles, including ambulances, wheelchair vans, gurney vans, and an ambulatory services town car. The Challenge: With an innovative and thoughtful approach to medical transport, ProTransport-1 provides vehicles that place the patient's needs above all else while still focusing on time and cost effciency. So when it seemed that unnecessary paperwork and ineffcient systems were interfering with a smooth operational process, ProTransport-1 looked for a solution that enabled devices are automatically connected when the vehicle is started. When the ambulance is turned on, the device is active, and any network device connected can access the wireless network. Equipped ambulances have almost instant connection to ProTransport-1 facilities, databases and staff in Northern and Central California. By creating a "mobile offce" through the Connected Ambulance solution, ProTransport-1 vehicles connect computers, devices, scanners, and printers, eliminating many of the previous connectivity problems. This solution also allows ProTransport-1 to perform functions such as track each time the emergency lights are activated to a Code 3, disable the ignition system remotely to prevent theft, and look at vehicle performance data such as fuel consumption. And in critical situations, Con- would eliminate the clutter. The need for more data connectivity, less of a paper-centric process, and a better way to track vehicle performance data led ProTransport-1 to a "Connected Ambulance" telematics solution. The Solution: ProTransport-1 worked with its wireless network and telematics providers to develop and implement an innovative Connected Ambulance solution. Using a ruggedized, embedded communications gateway for connecting mobile equipment to its feet units, ProTransport-1 was able to consolidate all network connectivity into a single platform by integrating a cellular radio, GPS receiver, frewall, high-speed processor, and a Wi-Fi access point all in one device. With the device installed, the vehicle and all its network- nected Ambulance can collect a patient's vital signs and wirelessly transmit them to emergency room doctors while the ambulance is in transit. The Results: The elimination of a lengthy paper process and poor mobile and data connectivity helped ProTransport-1 continue to provide quality service to its patients. The connected solution helps ProTransport-1 coordinate infeld resources and provides real-time access to critical applications, such as patient information systems and medical diagnostics. A virtual "mobile offce" provides cost-savings and increases an ambulance's effciency to support ProTransport-1's bottom line, so paramedics and medical staff can focus on what matters most: the patient. ➤ Baltimore County, Maryland About: Founded in 1659, Baltimore County provides police, fre, emergency medical, trash and recycling collection, parks, senior centers, and other municipal services to its nearly 806,000 residents. The Fleet: Baltimore County's feet has installed telematics devices on 651 of its vehicles. The Challenge: Baltimore County sought a way to better manage the Department of Public Works activities and automate its manual processes for tracking snow removal operations. With winter approaching and snowfall beginning soon in the Baltimore area, the County needed a solution fast — and faced the challenge of implementing a solution in a limited amount of time. The Solution: After evaluating several solutions, Baltimore County selected a web-based feet tracking solution and a dispatching application it could implement quickly. The Results: "We saw results quickly," said Chip Hiebler, Senior Project Manager for Baltimore County. "As an 24 THE CONNECTED FLEET GUIDE 2013 organization, we have virtually eliminated unauthorized vehicle use, while increasing our feet's effciency and decreasing fuel costs." He continued, "We have also been able to optimize our routes for better service with routing functionality and the feet dispatch application in each Agency where we've implemented." Rob Stradling, CIO of Baltimore County, added, "The reporting functionality has been extremely benefcial. We use our idle report to reduce our fuel costs, but also to reduce our carbon emissions as well. Baltimore County is committed to being a green organization for our community." Dana Walker, Project Portfolio Manager for Baltimore County, said the telematics solution has also improved safety. "Speed alerts allow us to manage and rectify any driver speeding issues, which is a tremendous beneft to us as we are self-insured," Walker said. The County hopes to have telematics installed on 2,000 vehicles by the beginning of next year.

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