Heavy Duty Trucking

MAY 2014

The Fleet Business Authority

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www.truckinginfo.com MAY 2014 • HDT 59 says, "They should be able to get vehicles in and out fast. If it is a good shop it has its own parts inventory so you are not waiting two days for the parts needed to complete the repair." You'll also want to ask them about insurance coverage, Pascale says. "Do they have enough insurance so if their shop burns down with your truck in it their insurance will cover the damage to your vehicle?" Michael Reimer, vice president prod- ucts and channel marketing for Decisiv, which offers cloud-based service relation- ship management software, says, "Make sure they can support your specific opera- tions and inspections with agreed-upon standard repair times and parts and labor rates based on your specific asset types, makes, models, etc." Pascale also advises a site visit. "Make sure it is nice, neat, clean and organized," he says. "If you go into a shop where stuff is all over the place, that is not a good sign. It usually reflects on the qual- ity of work they do." Dick Sweebe, partner in the Summit Truck Group, a dealer serving 26 markets in seven states, reminds you to talk with potential service providers about how they back up their work. "What happens if you get your truck fixed in Tennessee and the clutch goes out in Ohio? The part prob- ably has warranty, but does the labor?" Edmonton adds, "The bottom line is, do you feel comfortable with the looks of the location and the honesty of the man- agers? Does the outside service provider act like they want your work?" Look beyond cost While the cost of the repairs is g service providers Good service providers will have parts in stock so you will not have to wait for them to be delivered before a repair can begin. Ask potential service providers about what types of services they provide and if they have any repairs they specialize in. Make sure the service provider can handle the type of inspections and repairs you typically have and can adhere to standard repair times. PHOTOS COURTESY OF POWER TRAIN CO. O u t s i d e p r o v i d e r s _ m a y . i n d d 5 9 Outside providers_may.indd 59 4 / 2 9 / 1 4 4 : 5 2 P M 4/29/14 4:52 PM

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