The Fleet Business Authority
Issue link: http://heavydutytrucking.epubxp.com/i/307131
www.truckinginfo.com MAY 2014 • HDT 61 costs and ensuring compliance. "When you have standardization, PMs are being done on a regular basis," Wilson says. "This means problems are being caught early, eliminating unsched- uled repair events." But having a standardized process does not mean cookie cutter. "You can [ask the service provider] to duplicate the maintenance operations and times you are using in your own shop," Delaney says, "so that it happens exactly the way you want it to." Automation of the service management process can speed up repairs. "The more they can automate and standardize on the way you want to do business the more quickly the repair can be taken care of and the less room there is for errors and miscommunica- tion." In addition, an automated process makes it easier to access service re- cords. "Everybody wants to see service records when you trade in or sell a truck," Sweebe says. Being able to show a complete maintenance history can increase the value of the truck at trade-in, he believes. ■ PC 106988 SO YOU CAN FOCUS ON YOURS Business Services Build a Smarter Compliance Program ™ jjkellerservices.com | 1.888.473.4638 Our knowledgeable staff, state-of-the-art systems and advanced programs will help minimize your administrative burden and reduce your exposure to risk and liability, giving you more time to focus on your business. Choose from a variety of flexible services tailored to your specific needs including: Rely on J. J. Keller's Managed Services • Driver qualification file management/DQ Platinum ® • Log auditing • Drug and alcohol program management • Licensing and permitting • Fuel tax/IFTA reporting • Title and registration • CSA program administration • Temporary permitting You'll have a dedicated client service representative and 24/7 access to your data through our secure online client portal. With a customer retention rate of 98.3% and more than 60 years of regulatory experience and expertise, we can handle your compliance tasks – no matter how tough they are. Call 888.473.4638 today for a no-obligation discussion. TM MANAGED SERVICES Let us do the work for you! MANAGING FLEET COMPLIANCE TASKS IS OUR BUSINESS Circle 163 on Reader Action Card Measure success O nce you've selected a service provider, you'll need to monitor their performance. One barometer of success centers on PM compli- ance. Greg Wilson, truck product manager with GE Capital Fleet Service, says, "How often are the PMs being done? Are you able to measure PM compliance and is your [service provider] able to help sup- port that and enforce it?" Other measurements include out-of-service rates, unscheduled repairs and length of repair time. "If you go into a shop where stuff is all over the place, that is not a good sign. It usually reflects on the quality of work they do." – Jim Pascale, Pascale Service Corp. O u t s i d e p r o v i d e r s _ m a y . i n d d 6 1 Outside providers_may.indd 61 4 / 2 9 / 1 4 4 : 5 2 P M 4/29/14 4:52 PM